Industry
Ports & Maritime
Region
India
Published
January 2026
Services
Multi-Vendor Support · Field Engineering · Parts Logistics
The Challenge
Why this engagement existed
India's major ports run continuously, and the production systems behind cargo handling, terminal operations, and logistics cannot afford downtime. A failure in a single mission-critical asset can ripple across an entire terminal.
Across these ports, 4,500+ production assets from many vendors needed reliable, SLA-bound support — backed by spare parts positioned close enough to meet stringent response windows.
The customer required a partner who could take on a large-scale, multi-year Multi-Vendor Support programme: auditing the full estate, meeting demanding SLAs from day one, and delivering complex on-site work — such as large battery replacements — within tightly defined timelines.
4,500+
Mission-critical assets managed
Our Solution
A multi-year MVS programme built for mission-critical ports
Solid Tech Global delivered a USD 1 Million, 5-year Multi-Vendor Support engagement across major Indian ports — combining a full asset audit, SLA-driven support, and on-site spare kits to keep 4,500+ mission-critical production assets running.
Multi-Vendor Support
Single-contract support across the ports' multi-OEM estate of 4,500+ mission-critical production assets.
Full Asset Audit
A comprehensive audit of 4,500+ enterprise assets with detailed reporting and analysis to baseline the estate.
On-Site Spare Kits
Spare kits positioned on-site at each port to meet stringent SLA response and resolution requirements.
Battery Deployment
Installation of 759 batteries completed within customer-defined timelines to protect critical power backup.
SLA Compliance
SLA-bound delivery achieving 98% compliance within the first year of the engagement.
Programme Highlights
What we delivered
Engagement Process
How we executed
Asset Audit
Comprehensive audit of 4,500+ enterprise assets across major ports, with detailed reporting and analysis.
SLA Planning
Support tiers and spare-kit positioning designed to meet stringent, port-specific SLA requirements.
Spares & Battery Rollout
On-site spare kits staged and 759 batteries installed within customer-defined timelines.
Go Live
Full MVS coverage activated across all port sites under a single accountable programme.
Ongoing Delivery
Multi-year SLA-driven support with continuous reporting — 98% SLA compliance achieved in year one.
Measurable Outcomes
Results delivered
98%
SLA Compliance
Within the first year
759
Batteries Installed
On customer timelines
4,500+
Assets Managed
Mission-critical production
$1M
5-Year Program
Across major Indian ports
From the initial audit of 4,500+ assets to meeting our SLAs in the first year, Solid Tech Global proved they could operate at the scale and reliability our ports demand. The on-time battery rollout and on-site spares gave us real confidence in mission-critical uptime.
Programme Director
Major Port Operator, India
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