Industry
BFSI & Industrial Power
Region
United States
Published
March 2026
Services
Multi-Vendor Support · Field Engineering · Service Management
The Challenge
Why this engagement existed
Banking, financial services, and industrial power operators across the United States run some of the most demanding, always-on IT estates in the enterprise world. Any interruption to core infrastructure carries immediate regulatory, financial, and operational consequences.
These customers operate large, heterogeneous fleets — servers, storage, network devices, tape libraries, and thousands of end-user devices — sourced from many OEMs and spanning multiple hardware generations. Coordinating support across so many vendors, sites, and asset classes had become complex, costly, and slow.
What they needed was a single accountable partner able to support 3,500+ enterprise assets to strict SLAs, maintain consistent service quality across every environment, and provide the long-term operational stability that BFSI and power-sector infrastructure demands.
3,500+
Enterprise assets under management
Our Solution
A single SLA-driven support model across every asset class
Solid Tech Global consolidated support for BFSI and industrial power customers under one accountable, SLA-driven programme — covering the full estate of servers, storage, network devices, tape libraries, and end-user hardware across the United States.
Full-Estate Coverage
Unified support for Servers, Storage, Network Devices, Tape Libraries, Desktops, Laptops, Tablets, and Peripherals under a single contract.
SLA-Driven Delivery
Committed response and resolution SLAs, with consistent service quality maintained across every enterprise environment.
Field Engineering
Certified multi-vendor engineers across the US providing on-site break-fix, hardware diagnostics, and preventive maintenance.
Proactive Management
Proactive infrastructure management and monitoring that surfaces risks early and protects long-term operational stability.
Service Management
A dedicated service manager and reporting cadence give full visibility into SLA performance, asset health, and open tickets.
Programme Highlights
What we delivered
Engagement Process
How we executed
Asset Discovery
Full inventory and risk-scoring of 3,500+ assets across all BFSI and power-sector sites.
SLA Design
Support tiers, response targets, and coverage windows defined around each customer's criticality.
Transition
Phased onboarding from incumbent contracts to a single STG support model with zero-gap handover.
Go Live
Engineers assigned, spares positioned, and the service desk activated across the estate.
Operational Support
Ongoing SLA-driven delivery with proactive management and regular service reviews — now 4.5 years and counting.
Measurable Outcomes
Results delivered
3,500+
Assets Supported
Across BFSI & industrial power
4.5 yrs
Continuous Delivery
And ongoing
SLA
Driven Support
Consistent service delivery
US
Nationwide Coverage
Multiple sites & OEMs
Consolidating our entire estate under one accountable partner transformed how we run infrastructure support. Solid Tech Global has held to our SLAs across every asset class for years — the operational stability speaks for itself.
Head of IT Infrastructure
Enterprise BFSI Group, United States
Continue Reading
Related Case Studies
Ready to achieve similar results?
Talk to our team about your infrastructure challenges and we will show you exactly how we can help.