OUR STORY
A Purpose Built
For the World.
"A customer retention rate of ~99% is testimony to our world-class service deliveries."
We started our journey with a prime focus to achieve the industry's best service deliveries for undertaken SLAs and provide extraordinary support experience to our customers. This approach helped us expand our geographical reach all across the globe.
Today, we are a proud organisation with wings spread across more than 180 countries. Our utmost priority to give customers an exceptional experience made us one of the best Multi Vendor Support providers, one of the most preferred OEM warranty service partners, an ideal IT professional supplier, and an expert in system upgrades for enterprise-class assets.
We at Solid Tech Global thrive for continual excellence through our internal robust quality management system and by taking feedback from customers in a constructive way. Our aspirations to provide the best services to our customers have enabled us to grow at a sustainable rate — and today we are a truly global organisation.
OUR MISSION
Simplify IT infrastructure for enterprises — everywhere.
We make complex, multi-vendor IT environments simple, reliable, and cost-effective — from a single site to a global estate spanning dozens of countries.
OUR VISION
To be the world's most trusted global IT services partner.
A future where every enterprise — regardless of geography — has access to world-class IT support, talent, and infrastructure on demand.
WHAT DRIVES US
Our Values & Commitments
Customer First
A ~99% customer retention rate reflects our unwavering commitment to delivering exceptional support at every touchpoint.
Global Reach
Operations spanning 180+ countries with 760+ field engineers, 70+ regional stock locations, and 24×7 support coverage.
Service Excellence
Industry-best SLA adherence powered by robust internal quality management and continuous process improvement.
OEM Partnerships
A preferred OEM warranty service partner trusted by the world's leading hardware manufacturers for complex global deployments.
Quality Management
Continual excellence through a robust internal QMS, constructive customer feedback loops, and ISO-aligned processes.
Sustainable Growth
Consistent year-on-year growth driven by trust, relationships, and a relentless focus on delivering value to every customer.
OUR JOURNEY
36 Years of Growth
From a UK startup in 1989 to a global IT infrastructure leader serving 180+ countries.
RECOGNISED BY THE INDUSTRY
