Managing multiple OEM relationships often results in fragmented support models, inconsistent service levels, and increased operational costs.

Solid Tech Global simplifies infrastructure management through a unified support framework — one escalation path, one contract, and one accountable partner across your entire estate.

Lack of Single Accountability

Multi-OEM environments create confusion during critical incidents with no single owner to escalate to or hold responsible.

EOSL Support Gaps

Reliable support becomes difficult once OEM contracts expire — leaving infrastructure exposed and costly to maintain.

Global Coverage Requirements

Maintaining consistent, high-quality support across countries and regions demands deep on-ground presence.

Strict SLA Expectations

Rapid response windows and uptime commitments require a partner who can mobilise instantly across geographies.

Security & Compliance Concerns

Enterprise-grade governance, confidentiality, and regulatory compliance must be maintained across every engagement.

Certified multi-vendor coverage spanning 20+ leading OEMs — including HPE, Dell, Cisco, IBM, and NetApp — under a single support framework.

Customers consistently achieve significant cost reductions by consolidating to a single support partner.

70+ regional stock locations across every major region ensure rapid parts dispatch and minimal downtime worldwide.

A global workforce of 760+ certified field engineers providing on-site and remote support coverage across 180+ countries.

Over 100,000 individual part SKUs held in active inventory — memory, disk drives, power supplies, system boards, and more — ready for immediate dispatch.

Field coverage and logistics reach spanning every major market across six continents.

Remote Operations

24×7 Remote Support Operations

Our remote support desk provides immediate access to experienced multi-OEM specialists who assist field engineers and enterprise IT teams in real time.

Partner Model

Built For Technology Partners

Aggressive Pricing Models

Competitive, flexible pricing structures designed to help technology partners win and retain enterprise accounts.

Customised AMC Planning

Tailored Annual Maintenance Contract frameworks aligned to partner requirements, customer budgets, and infrastructure scope.

Resource Deployment

On-demand access to certified engineers for joint delivery engagements, ensuring partners can scale without headcount risk.

Partner Engagement Programs

Dedicated partner success programs providing training, co-sell support, and go-to-market resources.

Global Support Network

Partners leverage STG's worldwide infrastructure and logistics reach to serve international enterprise customers.

Cost Optimisation

Proven frameworks for reducing total support spend while maintaining or improving service quality and SLA adherence.

How many OEMs can be covered under a single Multi-Vendor Support contract?

Our engineers are certified across Cisco, HP/HPE, Dell, IBM, NetApp, and 40+ other vendors, and a single MVS contract typically covers the full mix of hardware in a customer's estate rather than a fixed vendor list — the contract is scoped to your actual equipment, not a predefined menu.

What happens when an incident involves hardware from two different vendors?

This is the exact problem MVS is built to solve. Under a fragmented support model, the customer coordinates between separate OEM support teams and absorbs the diagnosis overhead. Under MVS, one engineer and one ticket own the full incident regardless of which vendor's hardware is involved, since certified capability already spans every OEM in scope.

How are SLAs defined across a mixed-vendor estate?

One SLA schema applies uniformly across the entire environment, rather than each OEM defining response time, resolution time, and parts-on-site time differently. This is what makes consistent performance measurement possible — the reporting the customer sees reflects one standard, not seven different ones stitched together.

Can Multi-Vendor Support replace existing OEM warranty coverage, or does it run alongside it?

Either. Many customers transition post-warranty or EOSL hardware to MVS while newer, still-under-warranty assets stay on OEM coverage until that warranty lapses. The contract can also fully replace OEM support across the estate from day one — the model is common in both hybrid and full-replacement forms.

What is the typical timeline to transition from multiple OEM contracts to one MVS agreement?

A phased, site-by-site transition (matching the approach used on our multi-country engagements) typically runs 6-12 weeks depending on estate size: asset discovery and risk-scoring, SLA design per asset tier, then a staged cutover sequenced to avoid any coverage gap on live infrastructure.

Does consolidating under one Multi-Vendor Support partner actually reduce cost, or just simplify management?

Both, typically. Consolidated contract pricing usually prices below the sum of the separate OEM contracts it replaces, and the IT staff time recovered from no longer managing multiple vendor relationships and coordinating cross-vendor incidents is a second, often larger, source of savings.