Services›Multi-Vendor Services

Enterprise Infrastructure Support

Multi-Vendor Services,
Simplified.

Solid Tech Global delivers enterprise-grade Multi-Vendor Services across diverse OEM environments — providing a single point of accountability, reducing complexity, and maintaining operational continuity worldwide.

Enterprise server infrastructure
HPEDellCiscoIBMNetApp
20+
OEMs Supported
200+
Models Supported
760+
Field Engineers
180+
Countries Covered
Multi-Vendor ServicesPost-WarrantyEOSL CoverageRemote SupportField ServicesGlobal Delivery24×7 OperationsHardware Maintenance
ONE CONTRACT.
ONE TEAM.
ONE ACCOUNTABLE PARTNER.

Managing multiple OEM relationships often results in fragmented support models, inconsistent service levels, and increased operational costs.

Solid Tech Global simplifies infrastructure management through a unified support framework — one escalation path, one contract, and one accountable partner across your entire estate.

Infrastructure monitoring operations

What We Solve

Challenges We Eliminate

01

Lack of Single Accountability

Multi-OEM environments create confusion during critical incidents with no single owner to escalate to or hold responsible.

02

EOSL Support Gaps

Reliable support becomes difficult once OEM contracts expire — leaving infrastructure exposed and costly to maintain.

03

Global Coverage Requirements

Maintaining consistent, high-quality support across countries and regions demands deep on-ground presence.

04

Strict SLA Expectations

Rapid response windows and uptime commitments require a partner who can mobilise instantly across geographies.

05

Security & Compliance Concerns

Enterprise-grade governance, confidentiality, and regulatory compliance must be maintained across every engagement.

Why STG

Why Organizations
Choose STG

A purpose-built support model designed around the operational realities of global enterprise infrastructure.

Single Point of Contact

One team manages all support activities across your entire multi-vendor infrastructure estate.

Post-Warranty & EOSL Expertise

Extend infrastructure lifecycle well beyond OEM contract expiry with no compromise on service quality.

Global Reach, Local Delivery

Worldwide support coverage backed by locally deployed engineers in every key market.

Certified Field Engineers

Multi-vendor technical specialists certified across HPE, Dell, Cisco, IBM, and all major OEMs.

24×7 Remote Support

Always-on monitoring, diagnostics, and remote assistance from our global support operations centre.

Dedicated Escalation Team

A named escalation team ensures rapid, accountable resolution for complex and critical incidents.

By The Numbers

Scale That Speaks For Itself

0+
OEMs Supported

Certified multi-vendor coverage spanning 20+ leading OEMs — including HPE, Dell, Cisco, IBM, and NetApp — under a single support framework.

0%
Average Cost Reduction

Customers consistently achieve significant cost reductions by consolidating to a single support partner.

0+
Regional Stock Locations

70+ regional stock locations across every major region ensure rapid parts dispatch and minimal downtime worldwide.

0+
Field Engineers

A global workforce of 760+ certified field engineers providing on-site and remote support coverage across 180+ countries.

0K+
Parts Inventory

Over 100,000 individual part SKUs held in active inventory — memory, disk drives, power supplies, system boards, and more — ready for immediate dispatch.

0+
Countries Supported

Field coverage and logistics reach spanning every major market across six continents.

What We Support

Comprehensive
OEM Coverage

End-to-end multi-vendor support across the core infrastructure categories that power enterprise operations.

Server rack infrastructure
01

Servers

Full post-warranty support for rack, tower, and blade server environments across all major OEMs including HPE, Dell, Lenovo, and IBM.

Enterprise storage systems
02

Storage Systems

Comprehensive coverage for SAN, NAS, and object storage platforms — from entry-level arrays to enterprise-grade all-flash systems.

Network infrastructure
03

Networking Equipment

Multi-vendor support for switches, routers, firewalls, and load balancers across Cisco, Juniper, HPE Aruba, and more.

Data backup systems
04

Tape Libraries

Specialist support for backup and archival tape library systems, ensuring continuity for critical long-term data retention infrastructure.

Remote Operations

24×7 Remote Support Operations

Our remote support desk provides immediate access to experienced multi-OEM specialists who assist field engineers and enterprise IT teams in real time.

Multi-OEM Level 3 Engineers
Real-Time Escalation Management
Advanced Diagnostics
Rapid Resolution Support
Reduced Downtime
Continuous Availability
STG REMOTE SUPPORT CONSOLE
09:14:02ACTIVETicket #MVS-4821 — HPE ProLiant DL380 — RAID degraded
09:14:08DISPATCHField engineer mobilised — Delhi NCR — ETA 45 min
09:14:15ESCALATEL3 specialist assigned — storage array diagnostics
09:14:22RESOLVEDTicket #MVS-4798 — Cisco Nexus — BGP route flap fixed
09:14:30MONITOR247 assets nominal — continuous health check active
247 Assets Online
3 Active Tickets
24×7 Coverage
Technology partners collaborating

Partner Model

Built For Technology Partners

STG is built to amplify partner capabilities — enabling resellers, MSPs, and integrators to deliver enterprise-grade support at scale.

01

Aggressive Pricing Models

Competitive, flexible pricing structures designed to help technology partners win and retain enterprise accounts.

02

Customised AMC Planning

Tailored Annual Maintenance Contract frameworks aligned to partner requirements, customer budgets, and infrastructure scope.

03

Resource Deployment

On-demand access to certified engineers for joint delivery engagements, ensuring partners can scale without headcount risk.

04

Partner Engagement Programs

Dedicated partner success programs providing training, co-sell support, and go-to-market resources.

05

Global Support Network

Partners leverage STG's worldwide infrastructure and logistics reach to serve international enterprise customers.

06

Cost Optimisation

Proven frameworks for reducing total support spend while maintaining or improving service quality and SLA adherence.

Supported Infrastructure Ecosystem

HPE✦Dell✦Lenovo✦Cisco✦Juniper✦IBM✦NetApp✦EMC✦Hitachi✦Fujitsu✦HPE✦Dell✦Lenovo✦Cisco✦Juniper✦IBM✦NetApp✦EMC✦Hitachi✦Fujitsu✦

Get Started

READY TO SIMPLIFY
INFRASTRUCTURE SUPPORT?

Discover how Solid Tech Global can reduce complexity, optimise support costs, and provide a single point of accountability across your infrastructure estate.

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